Privacy Policy

Information We Collect

We gather information that enables us to deliver a secure and personalised gaming environment. When you create an account or make use of our services, we collect details such as your name, date of birth, residential address, email address and telephone number. Payment information, including card details and transaction records, is also collected to process deposits and withdrawals efficiently.

In addition to the data you provide directly, our systems automatically record technical information every time you visit the site. This includes your IP address, browser type and version, device operating system, pages viewed, time spent on the platform and referral sources. We do not collect sensitive personal data beyond what is required for identity verification and regulatory compliance.

How We Use Your Information

The information we hold is used to manage your account, process transactions and deliver the full range of gaming and customer support services. We also analyse usage patterns to improve the site, prevent fraud, meet legal and licensing obligations, and, where you have given consent, send you updates about promotions and new features that may interest you.

All processing is carried out on the basis of legitimate business interests, contractual necessity or legal requirement. We do not use your data for automated decision-making that produces legal or similarly significant effects without your prior knowledge.

Sharing and Disclosure

We never sell your personal data to third parties for marketing purposes. Information may be shared with carefully selected service providers who assist in operating the platform, such as payment processors, identity verification agencies, customer support partners and licensed gaming authorities. These organisations are contractually bound to maintain confidentiality and security standards that match our own.

Disclosure may also occur where required by law, court order or regulatory request, or to protect the rights, property and safety of SunClub Casino, our customers and the public.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to ensure the site functions correctly, remember your preferences, analyse traffic and personalise content. Essential cookies cannot be disabled as they are necessary for account access and secure navigation.

You can manage non-essential cookies through the cookie preference centre or your browser settings. We also work with trusted analytics partners who help us understand how the site is used so we can make continuous improvements. Full details of the cookies we deploy are available in our separate Cookie Policy.

Data Security

We maintain appropriate technical and organisational measures designed to prevent unauthorised access, accidental loss, misuse or alteration of the personal data we hold. These include encryption of sensitive information, secure servers, regular security testing and strict access controls limited to personnel who need the data to perform their roles.

While we take every reasonable precaution, no system can guarantee absolute security. You are also responsible for keeping your account credentials confidential and notifying us immediately if you suspect any breach.

Your Rights

You have the right to request access to the personal data we hold about you, to have inaccurate data corrected, and to request deletion or restriction of processing in certain circumstances. You may also object to processing based on legitimate interests or withdraw any consent previously given.

To exercise these rights, simply contact our customer support team. We will respond within one month, though complex or multiple requests may require additional time. Please note that we may need to verify your identity before actioning any request and that certain legal or regulatory obligations may prevent us from deleting all records.

International Transfers

Some of our service providers are located outside the UK. Where personal data is transferred to countries that do not offer the same level of protection as UK law, we ensure suitable safeguards are in place, including standard contractual clauses approved by the relevant authorities.

Retention of Data

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal and licensing requirements. Once the need expires, the data is securely deleted or anonymised.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or applicable law. The revised version will be posted on this page with an updated effective date. Continued use of our services after any changes constitutes acceptance of the updated policy. We encourage you to review this page periodically so you remain informed.

Contact Us

If you have any questions or concerns about how we handle your personal data, please contact our support team via live chat or by writing to the address provided in our terms and conditions. We are committed to resolving any privacy-related matters promptly and transparently.